Privacy Policy

Your Privacy

The Data Protection Act 2018 ("DPA 2018") and the General Data Protection Regulation ("GDPR") impose certain legal obligations in connection with the processing of personal data.

This privacy policy sets out how John Wainwright Systems Ltd ("JWS") uses and protects any information that you provide to us. We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

JWS is committed to ensuring that your privacy is protected. Should we ask you to provide certain information then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time. If we do this, we will send you a copy via e-mail or the post unless you tell us differently.

This policy is effective from 1st June 2019.

Cookies

This site uses some unobtrusive cookies to store information on your computer.

Some cookies on this site are essential, and the site won't work as expected without them (such as the shopping cart). These cookies are set when you submit a form, login or interact with the site by doing something that goes beyond clicking on simple links.

We also use some non-essential cookies to anonymously track visitors or enhance your experience of the site. If you're not happy with this you can opt-out, and we won't set these cookies.

To control cookies, you can also adjust your browser settings.

By using our site you accept the terms of our privacy policy.

1. What information we collect

1a. Anonymous, non-personally identifiable information

JWS uses Google Analytics to analyse how visitors use our website. Google Analytics uses cookies, which are small text files placed on your computer, to collect information such as visitor behaviour and IP address in an anonymous form. No personally identifiable information is collected by or submitted to Google Analytics; and none of this information is collected without your explicit permission.

Your IP address is collected purely for the purpose of determining the geographic location of visits to an accuracy that is typically within a 40 Km radius. We will not link, or seek to link, an IP address with the identity of a computer user. We will not associate any data gathered for the purpose of analytics with any personally identifiable information from any source. Google will not associate your IP address with any other data held by Google.

1b. Personally identifiable information

JWS collects a select amount of personally identifiable information from our users. This may include:

• Your Company, your name and title,
• Contact information, including email address and telephone number
• Demographic information, including billing address, postal address and postcode.
• Your IP address. This will not be recorded until your purchase has been completed.
• Information collected during purchase, including items purchased and quantity of items; prices paid for items, delivery and VAT; and tracking numbers, which help JWS keep track of your delivery and ensure it reaches you.

More information about cookies, and how to manage and delete them, can be obtained from AboutCookies.org.

1c. This website uses Google AdWords Remarketing

The JWS website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors of our site. It could mean that we advertise to previous visitors who haven't completed a task on our site, for example using the contact form to make an inquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone's past visits. Of course, any data collected will be used in accordance with our own privacy policy and Google's privacy policy. You may opt-out by visiting Google's ad settings page.

2. How your information is used

The information JWS collect about users anonymously (see section 1a) is used to help us optimise and improve the way our website works, and ensures our users are able to easily find all the information and services we offer.

The personally identifiable information we collect during registration on JWS and checkout of items, are used to:

• Ensure your items reach you in a timely fashion;
• Allow us to contact you regarding any issues with your order;
• To inform you of new products, offers and other promotions via email.

If you wish to unsubscribe from our mailing list, please email us at the address below.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

3. Requesting information and corrections

The Data Protection Act grants you a number of rights regarding your personal information. For instance, you are entitled to:

• Be told whether JWS holds any personal data about you;
• Be given a description of the data, the reasons it is being processed and whether it will be given to any third party individuals or organisations;
• Be given a copy of the data; and
• Be given details of the source of the data (where available)

PayPal

If you use PayPal as a payment processor we advise you to refer to PayPal's Privacy Policy separately.

Contacting JWS

If you wish to contact JWS regarding any aspect of our Privacy Policy, or to make a subject access request; you may contact us by a number of means:

By Post

JWS
Unit 19,
Fourth Avenue
Westfield Ind Estate
BA3 4XE

By Telephone

01761 414700

By Fax

01761 414 722

By Email

accounts@jwsltd.co.uk

Putting things right (the right to rectification)

You have a right to obtain the rectification of any inaccurate personal data concerning you that we hold. You also have a right to have any incomplete personal data that we hold about you completed. Should you become aware that any personal data that we hold about you is inaccurate and/or incomplete, please inform us immediately so we can correct and/or complete it.

Deleting your records (the right to erasure)

In certain circumstances you have a right to have the personal data that we hold about you erased. Further information is available on the ICO website (www.ico.org.uk). If you would like your personal data to be erased, please inform us immediately and we will consider your request. In certain circumstances we have the right to refuse to comply with a request for erasure. If applicable, we will supply you with the reasons for refusing your request.

The right to restrict processing and the right to object

In certain circumstances you have the right to ‘block' or suppress the processing of personal data or to object to the processing of that information. Further information is available on the ICO website (www.ico.org.uk). Please inform us immediately if you want us to cease to process your information or you object to processing so that we can consider what action, if any, is appropriate.

Complaints

If you have requested details of the information we hold about you and you are not happy with our response, or you think we have not complied with the GDPR or DPA 2018 in some other way, you can complain to us. Please send any complaints to Tim Wainwright.

If you are not happy with our response, you have a right to lodge a complaint with the ICO (www.ico.org.uk).